Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a site we cover? This page explains how to reach the Crypto Casinos team and what happens once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of the team will read it personally — we do not rely on automated replies to close out enquiries.
To help us route your message quickly, tell us upfront what it's about: a specific casino, a factual correction, a general question about how crypto gambling works, or something else. If your question relates to a particular operator from our rankings — such as LuckyRollers, BetPanda, or any other site we list — naming it directly helps us find the relevant review faster.
What We Can Help With
- Questions about our reviews — If our coverage of supported coins, bonus terms, payout speed, or licensing for any listed casino is unclear, ask us to clarify.
- Corrections — Crypto casino terms, coin support, and bonus offers change often. If you find something on our site that looks out of date — a bonus figure, a wagering requirement, a licensing detail — let us know and we'll review it.
- Content suggestions — If there's a coin, a payout topic, or a state-specific legal question you'd like us to cover in more depth, we're open to hearing it.
- Site or platform issues — For technical problems, account access, billing, or anything relating to how this website itself functions rather than the casinos it reviews, please use the contact or support option provided within the app or service you used to reach this site, rather than assuming it's the same as the operators we review.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you toward appropriate resources. You can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER, at any time, free of charge.
A Note on What We Are (and Aren't)
Crypto Casinos is an independent comparison and review site. We research and rank offshore crypto casinos on factors like coin support, licensing, payout speed, and game variety — we do not operate any casino ourselves, hold player funds, or process withdrawals. If your enquiry is about a deposit, a withdrawal, a locked account, or a bonus dispute at a specific casino, that operator's own support team is the right first point of contact, since we have no access to individual player accounts. We're happy to help point you toward the right department if you're unsure where to start.
Some of the casinos we cover, including those featured in our Best Non GamStop Casinos guide, are licensed offshore in jurisdictions such as Curaçao or Anjouan rather than by any US regulator. Offshore crypto casinos operate in a legal grey area for US players, and availability varies by state — if your message relates to whether a specific site is available where you live, we can point you to relevant guidance, but you should always confirm your own state's rules before playing.
What Happens After You Reach Out
Every message is reviewed by a real person, not a script. We aim to respond within a reasonable timeframe, though volume can occasionally slow things down during busier periods. If your question involves fact-checking a claim about a specific casino, we may take a little longer to verify details before replying, since accuracy matters more to us than speed.
Before You Play, a Few Reminders
Regardless of why you're contacting us, a few things are worth keeping in mind about the content on this site:
- Every casino we list requires players to be at least 18, or 21 where the site or applicable state law sets a higher minimum — always check the specific operator's terms.
- Cryptocurrency values move independently of your casino balance, and holding BTC, ETH, or other volatile coins carries price risk on top of any gambling risk.
- Offshore sites may not offer the same self-exclusion tools or player protections as state-regulated US operators.
- Gambling winnings and crypto gains may both carry tax obligations — we'd always suggest speaking with a qualified tax professional rather than relying on general web content.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on how we can do this better, we read everything that comes in.